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Old 11-13-2007, 10:57 AM
Philip Potter
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Default Re: Students: where to go for help

austin wrote:
> Philip,
>
> Yes, this was in part a reply to you, but I had marked the thread
> "ignore" as I had already made a note to contact the support group, and
> find out what we were doing.
>
> C.A.F. is a good place to ask if others have the same problem: yes.
> And, unlike a webcase, Peter and I do read all of the postings (even if
> we do not choose to reply).


I'm sure I'm not the only one who appreciates this! You and Peter are a
valuable presence here.

> In the past, we did not have a specific link for questions that
> professors used, but as of last week, now we do. So, for your
> professor, it should be easier to enter a XUP webcase now.


Thanks, I'll discuss it with him.

> The only rumor I have heard is that now that we have software releases
> on DVDs, they are more susceptible to scratching and damage if left
> without their covers, and may be ruined much more easily than a CD would
> be. So, if those DVDs were left out, and got tossed about, they may
> well be scratched, and won't work.


It was straight out of the box and into the computer, but it may have
been damaged in transit.

--
Philip Potter pgp <at> doc.ic.ac.uk
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