I'm in the middle of a similar situation. I just reported a fatal,
reproducible error on "My Support." Once the tech was able to
reproduce the error, his response was that the bug would be "fixed in
a future version..." Case closed.

He also said that he successfully tested the design using the
integrated FPGA Compiler II tool (I'm using Precision) and recommended
that approach as a workaround. I tried it and found that my
utilization jumped from ~75% with Precision to 116% with the
integrated synthesis.

Needless to say, I am not impressed.

Joe
------------------------------------------------------------
Joe G. Thompson Phone: (603) 512-9003
[email protected] Fax: (208) 730-5713



On 3 Nov 2003 01:05:37 -0800, [email protected] (Rotem Gazit) wrote:


>Recently we decided to use Altera Cyclone part in a new design. When
>we ran into problems I opened a web case using "Altera's my support".
>After two days of silence I added an update explaining why the problem
>is urgent.
>After 10 days !!! I got the first response asking for the name of the
>local FAE and providing no more information.
>I answered the question and in exchange I got email saying "your
>service request will be closed" .