Hi Rotem,

absolutly not, my experience isn't so bad.
I get answers from mySupport within the same working day (as far it is
possible over the Atlantic ocean ;-))

Marc


[email protected] (Rotem Gazit) wrote in message news:<[email protected]. com>...
> We have been working with Xilinx parts for the past 4 years.
> Whenever I had problem the local FAE couldn't solve I used the Xilinx
> WEB case system.
> I always got very fast and professional response, usually within the
> same working day.
>
> Recently we decided to use Altera Cyclone part in a new design. When
> we ran into problems I opened a web case using "Altera's my support".
> After two days of silence I added an update explaining why the problem
> is urgent.
> After 10 days !!! I got the first response asking for the name of the
> local FAE and providing no more information.
> I answered the question and in exchange I got email saying "your
> service request will be closed" .
>
> Did anyone else had this kind , maybe better ?, experience with Altera
> web support ?
> I think that as FPGAs become more and more complicated, and design
> cycles shorter, the support level is becoming one of the key factors
> when selecting an FPGA.
>
> Cheers,
> Rotem