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Roshan Siraj
166, Earle Rd, Liverpool, L7 6HH , Uk • (+44) 7809688647 •
roshan1duke@hotmail.com
Profile:

A highly astute and responsible individual, who has the aptitude to succeed in an extremely competitive environment whilst consistently striving to achieve meritorious standards of work, is seeking to pursue a successful career. A quick learner with strong work ethic who is also team spirited, self-motivated, resourceful, reliable, honest and a very committed individual.

Skills:

1 Excellent interpersonal and communication skills
2 The ability to work within a team and individually
3 Driven to learn and apply new ideas and skills
4 Number skills
5 Proven ability to work to stringent deadlines
6 Able to adapt quickly to challenges and changing environments
7 Excellent customer service
8 Computer literate in all office packages
9 Development of strong analytic and diagnostic skills as part of my degree course
10 Languages: Tamil, Sinhala and English
11 Good presentation skills

Many of the above are demonstrated from the positions of responsibilities undertaken, employment history and education

Academic History:

University of Liverpool, Liverpool
07.2007
BA Honours Business Community Enterprise and Internet Technology

CIM
02.2006
Professional Diploma in Marketing

British Council, Sri Lanka
08.2002
•? IELTS – International Language Testing System – 6.0

Ecole International School – Kandy, Sri Lanka
1986 - 2001
A-level’s
• ? Accounts – D •? Business Studies – E

GCSE
•? Economics – A
•? Commerce – C
•? Mathematics – E •? Accounts - B
•? Human Biology – C
•? English – E

Career History:

Riverside Housing Group
10.2007 – Present
Customer Liaison Officer

Duties are to log repairs, deal with rent and tenant queries, contact staff on all levels through out the organisation through email and phone, registering applicants on database for new properties, record anti social behaviour complaints etc.

Avarto Services
02.2007 – 08.2007
Business Sales Specialist - B2B sales - selling Talk Talk business phone packages

Duties are to identify and switch business customers over to Talk Talk from competitors.
I assess spending, number of CLI's within the business, compatibility and the savings, talk them through the benefits and convince them to switch over to get a great service and even greater savings. Involves cold calling.

Vertex (CSR Orange /Powergen)
2004 – 01. 2007
Customer Advisor / Debt Specialist

Duties are to register new customers and provide them information on the product and services on offer. Was promoted to a bigger and demanding contract (Powergen) after a year of service in Orange.
Duties are to review customer a/c’s, calculate outstanding aged debt accrued over a number of years, provide solutions and payment plans. Contacting customers by phone to take payment or arrange payment plans if fail to reach them send out correspondence.

Providian Bank, Barclays
2003 - 2004
Personal Banker

Duties are to process applications for credit approvals and assessing eligibility of soft loans.

Nihon Rice Mills
07.2001 - 07.2002
Account & Operations Manager

Duties are to supervise production and manage staff on a day to day basis.
Purchase raw materials and negotiate prices. Get sales orders and organize delivery and meeting targets.
Relay information accordingly throughout the organization and manage day to day a/c’s and costing. Handle cash, payroll administrator and do banking on a weekly basis.

Additional Information:

Played 1st X1 cricket for the School
Member of the school badminton team
Active member of the School Sports Committee
Prefect in school
Play cricket for the University Cricket team

Interests:

Computers, Sports and Music

References: Available on request